Welcome to the Thi Phuong FAQs page! Here, youâll find answers to some of the most common questions about our products, services, and policies. If you donât see your question answered here, feel free to contact us at Phuongcards@gmail.com or +1 (931) 561-8081.
General Questions
Q: What does Thi Phuong sell?
A: We specialize in trading cards, offering a wide selection of collectibles for enthusiasts and collectors.
Q: Where is Thi Phuong located?
A: We are based in Brooklyn, New York, United States.
Q: How can I contact Thi Phuong?
A: You can reach us via email at Phuongcards@gmail.com, by phone at +1 (931) 561-8081, or by visiting our address: 52 Bogart Street, Brooklyn, New York 11206.
Ordering and Shipping
Q: How do I place an order?
A: Simply browse our website, add items to your cart, and proceed to checkout. Follow the prompts to enter your shipping and payment details.
Q: What shipping options do you offer?
A: We offer FREE SHIPPING on all orders within the United States using FedEx Express. Orders are delivered within 3 to 5 business days after shipping.
Q: How long does it take to process my order?
A: Orders are processed within 3 business days before they are shipped.
Q: Do you ship internationally?
A: Currently, we only ship within the United States. For international inquiries, please contact us at Phuongcards@gmail.com.
Pre-Sale Items
Q: What is a pre-sale item?
A: Pre-sale items are products available for purchase before their official release date. They will ship on or after the release date.
Q: Can I cancel a pre-sale order?
A: Yes, you can cancel a pre-sale order up to 7 days before the release date. After that, cancellations are not permitted.
Q: What happens if the release date is delayed?
A: If the release date is delayed, we will notify you via email and provide an updated shipping timeline.
Returns and Refunds
Q: What is your return policy?
A: We accept returns within 14 days of delivery, provided the item is unopened and in its original condition. Please review our Return and Refund Policy for details.
Q: How do I initiate a return?
A: Contact us at Phuongcards@gmail.com or +1 (931) 561-8081 to request a return authorization.
Q: How long does it take to process a refund?
A: Refunds are processed within 5-7 business days after we receive and inspect the returned item.
Payment and Security
Q: What payment methods do you accept?
A: We accept major credit cards, PayPal, and other secure payment methods.
Q: Is my payment information secure?
A: Yes, we use industry-standard encryption and secure payment gateways to protect your information.
Product Information
Q: How do I know if an item is in stock?
A: All items on our website are marked with their availability status. If an item is out of stock, it will be labeled as âSold Out.â
Q: Can I request a specific card or product?
A: Yes! If youâre looking for something specific, contact us at Phuongcards@gmail.com, and weâll do our best to assist you.
Account and Support
Q: How do I create an account?
A: You can create an account during the checkout process or by visiting the âSign Upâ page on our website.
Q: I forgot my password. What should I do?
A: Click the âForgot Passwordâ link on the login page, and weâll send you instructions to reset your password.
Q: How can I track my order?
A: Once your order is shipped, youâll receive a tracking number via email. You can use this number to monitor your delivery.
Still Have Questions?
If your question isnât answered here, donât hesitate to contact us:
